Both work. Ad-hoc is available when my schedule allows, but package clients take priority for booking. If you need consistent, reliable support it's worth talking about a package — mostly because the work goes better when I know your business properly.

If you have a quieter month, any unused package hours can be carried forward for one month, rather than being lost.

Because the work genuinely varies. A course build for five videos is a different project from one with forty, across multiple platforms, with workbooks and graphics attached. Pricing before understanding the scope doesn't serve either of us. A conversation takes fifteen minutes and gives both of us a clear picture.

Yes — I work regularly with clients in the US and Canada as well as across the UK. I work flexibly across time zones, including evenings, which tends to make the US and Canada relationships straightforward.

That's a perfectly reasonable place to start a conversation. Quite a few clients come to me knowing something isn't working but not quite sure what to do about it. The free call is good for that — even if it just clarifies what the actual question is.

Yes. Scope, price and timelines are always confirmed before work begins. No surprises mid-project.