Last updated: 25 September 2026

1. Definitions

1.1 "Agreement" means these Terms of Business together with the relevant Proposal, Engagement Letter, or written confirmation of Services.

1.2 "Client" means the individual, company, or organisation engaging the Services of Beyond the Mountains.

1.3 "Services" means the design, technical, automation, marketing, consultancy, training, or related digital support services provided by Beyond the Mountains, as agreed in writing.

1.4 "Beyond the Mountains" refers to Sarah Edwards trading as Beyond the Mountains Virtual Support.

1.5 "Package Hours" means a block of prepaid hours purchased in advance for use within a defined period.

1.6 "Ad-Hoc Services" means Services provided on an as-needed, non-retainer basis.

1.7 "Retainer Services" means Services provided on an ongoing monthly basis with an agreed allocation of hours.

1.8 "Working Day" means Monday to Friday excluding UK public holidays.

2. Scope of Services

2.1 Beyond the Mountains will provide the Services with reasonable skill and care in accordance with the Agreement.

2.2 Services are limited to the scope agreed in writing. Any additional work requested outside the agreed scope constitutes a variation and is chargeable.

2.3 Beyond the Mountains is not responsible for third-party platform outages, software changes, hosting failures, API limitations, algorithm changes, or policy updates beyond reasonable control.

2.4 The Client remains responsible for final review and approval of deliverables prior to publication or implementation.

2.5 Where Beyond the Mountains provides a GoHighLevel sub-account to a Client, it is provided only as part of, or alongside, the Services. It is covered by separate Sub-Account Terms, which apply alongside this Agreement.

3. Client Responsibilities

3.1 The Client agrees to provide all information, content, approvals, and platform access reasonably required to deliver the Services.

3.2 The Client warrants that all materials supplied are accurate, lawful, and do not infringe third-party rights.

3.3 The Client is responsible for maintaining backups of their own systems unless explicitly agreed otherwise in writing.

3.4 Delays caused by incomplete information, lack of access, or late feedback do not remove the Client's obligation to pay for time incurred.

4. Fees, Time Tracking and Payment

4.1 Fees are as set out in the Proposal and/or Engagement Letter.

4.2 Time is tracked in 15-minute increments unless otherwise agreed in writing.

4.3 Ad-hoc work is invoiced monthly unless otherwise agreed in writing. Prepaid packages and retainers are invoiced in advance.

4.4 Payment is due within 5 Working Days of the invoice date unless otherwise agreed in writing.

Late payment and recovery

4.5 Interest shall accrue on overdue sums at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4.6 Beyond the Mountains reserves the right to claim statutory compensation and reasonable debt recovery costs where payment is not made by the due date.

4.7 If payment remains outstanding 7 calendar days after the due date, Services may be paused until the account is brought up to date.

4.8 If payment remains outstanding 14 calendar days after the due date, all Services may be suspended and full payment required before work resumes.

5. Package Hours (Prepaid)

5.1 Package Hours must be paid in full in advance and are non-refundable once work has commenced.

5.2 Package Hours are valid for one calendar month from the agreed start date.

5.3 Up to 25% of unused hours may be carried over by prior written agreement.

5.4 Booked package hours are prioritised over ad-hoc work. Annual leave may allow full carry-over or revision of hours.

5.5 Work exceeding purchased hours will be charged at the agreed rate.

6. Retainers

6.1 Retainer details will be set out in the Engagement Letter.

6.2 Retainer hours are prioritised over ad-hoc work.

6.3 Unused hours do not roll over unless agreed in writing.

7. Scheduling and Cancellations

7.1 Business hours are Monday to Friday, 9:00am to 5:00pm UK time. Work may be carried out outside these hours by arrangement, including for clients in other time zones.

7.2 Confirmed sessions are chargeable once scheduled.

7.3 Cancellations with less than 24 hours' notice may be charged in full.

8. Termination

8.1 Either party may terminate the Agreement by giving notice in writing, email being sufficient.

8.2 All fees for work carried out up to the date of termination remain payable. Package Hours already paid for are non-refundable once work has commenced.

8.3 On termination, Beyond the Mountains will hand over any completed deliverables and logins it has created for the Client, subject to full payment, and will remove its access to the Client's systems and delete any login details within 6 weeks.

9. Confidentiality

9.1 All Client information will be treated as confidential and will not be disclosed to anyone else, except where needed to deliver the Services or where required by law.

9.2 This obligation continues after the Agreement ends.

9.3 Beyond the Mountains may refer to the Client by name and show completed work in its portfolio, unless the Client asks it not to. No confidential information will ever be shown.

10. Intellectual Property

10.1 Intellectual property in deliverables created for the Client transfers to the Client on full payment.

10.2 Pre-existing frameworks, templates, and methods remain the property of Beyond the Mountains.

11. Data Protection

11.1 Both parties will comply with UK GDPR and the Data Protection Act 2018. Beyond the Mountains is registered with the Information Commissioner's Office (registration ZB615247).

11.2 Where Beyond the Mountains has access to personal data held in the Client's systems, the Client is the data controller and Beyond the Mountains acts as a data processor on the Client's behalf.

11.3 As data processor, Beyond the Mountains will:

• process personal data only on the Client's instructions and for the purpose of providing the Services
• keep personal data confidential and take appropriate steps to keep it secure
• tell the Client without undue delay if it becomes aware of a personal data breach affecting the Client's data
• give reasonable help with data subject requests and the Client's other data protection obligations
• delete or return personal data at the end of the Services, as set out in section 8
• provide the information reasonably needed to show compliance with this section

11.4 The Client agrees to Beyond the Mountains using the service providers named in its Privacy Policy where needed to deliver the Services. Beyond the Mountains will tell the Client before adding any other provider that would handle the Client's personal data.

11.5 The Client remains responsible for having a lawful basis for the personal data they hold, for their own privacy notice, and for giving Beyond the Mountains access only to the systems and data needed for the Services.

11.6 Personal data about the Client is handled in line with the Privacy Policy.

12. Liability

12.1 Beyond the Mountains' total liability under this Agreement is limited to the fees paid by the Client in the three months before the claim arose.

12.2 Beyond the Mountains is not liable for indirect or consequential loss, including loss of business, revenue, or data.

12.3 Nothing in this Agreement limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law.

13. Force Majeure

13.1 Neither party is liable for delays caused by circumstances beyond reasonable control.

14. General

14.1 This Agreement is governed by the laws of England and Wales, and any disputes will be dealt with by the courts of England and Wales.

14.2 Beyond the Mountains may update these terms from time to time and will give the Client at least 30 days' written notice of any changes that affect them. Any other amendments must be agreed in writing.

By engaging Beyond the Mountains, the Client confirms acceptance of these Terms of Business.